What is a good small business online support application?

I am looking for a web application to manage my support emails. Our business has 5 employees and we split the task of answering support questions. Until now we would just use a gmail account that we all had access to, but now the questions and issues are increasing steadily and we need a more robust application, preferably web based.

Any suggestions?

From web app vmanp

• You should checkout www.kayako.com, one of the best!

  From nmang

• FogBugz - Customer Support: Does a lot more than customer support so it may be overkill. But it does do customer support very well.

  torbengb : +1 for FogBugz, it is very powerful and easy to use at the same time. If you only need max. 2 user accounts then it's free!
  From drye

• Getsatisfaction

  It's a social support application for engaging your customer community to reduce support costs, build buzz and collect feedback. Unify interactions across your Website, Facebook, Twitter, blog, and mobile apps. For companies of all sizes.companies of all sizes.

  Moving repeating help requests to a system like this might be a good long term solution vs relying only on email. I have only used this as a customer of various products and find it to be a very good resource for supports, bug reporting and feature requests.

  Evan Plaice : +1 I love GetSatisfaction.com. I have used it to provide feedback for some open source projects in the past. Simple, easy to work with, and it makes it easy to prioritize what needs to be done and what can sit on the back-burner a little longer.
  From Patrik Björklund

• Zendesk is a pretty nice solution.

  Senseful : In the future, please up vote the [other answer](http://webapps.stackexchange.com/questions/1914/what-is-a-good-small-business-online-support-application/2082#2082), then add your comment under it by pressing "add comment".
  From Taylor

• You might take a look at tender as well. Very much e-mail focused.

  From tsondermann

• How about ManyMoon?

  You can set tasks & follow-up from emails that come in. It integrates with Gmail pretty conveniently, so probably wouldn't require you to change too much about your existing setup. If you use Google Apps for your business, you can add it as an additional App.

  There are a bunch of articles out there on how to use it in an organisation to support cooperative working.

  From x3ja

• Used GetSatisfaction.com with a beta release last year and it worked great. Good backend management of comments and tools for building community. The only downside is that it's really open, so you have to make sure that matches the personality of your business. There's no hiding comments, all your product's short-comings are out in the open.

  From cjmcqueen

• We (also a small business of about 5 people) use Zendesk and it does the job quite well. The smallest price plan is just $9 dollars a month (I think) which is reasonable and they recently introduced an iPhone app as well.

  pbreitenbach : Definitely check out ZenDesk. It is very solid and reasonably priced.
  From Krosmos

• Try uservoice.com. It takes questions and lets your users upvote them. You then spend time on the most popular questions first.

  From Jay Godse

• We use FogBugz for our consulting/software company to support our clients and their incoming emails and support requests. It works great - we're very happy. We even opened it up to have some users from our clients to be able to access cases only in their "project." Can't recommend it enough - FB is also free for companies of 2 users or less so you can try it out pretty extensively first.

  From Lyndal

• I'd also put in a vote for Zendesk.

  Senseful : In the future, please up vote the [other answer](http://webapps.stackexchange.com/questions/1914/what-is-a-good-small-business-online-support-application/2082#2082), then add your comment under it by pressing "add comment".
  From Liz Pearce